Damaged or wrong item
If your KneeNest arrives damaged, defective or isn't the item you ordered, email us within 7 days of delivery at narimanikhlas61@gmail.com with your order number and a photo or short video. We'll send a replacement or issue a refund to your original payment method.
All other sales
Because KneeNest is a personal-use device worn against the skin, we don't accept returns of opened or used items for change of mind.
Lost in transit
If your tracking shows no movement for 10 days, or your order hasn't arrived within 30 days of purchase, contact us and we'll resolve it with a replacement or refund.
Refund timing
Approved refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.